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IELTS PTE Call Center Representative Course in Lahore
Call Center & BPO Contact About Apply Now
✨ Free IELTS Mock Test — 11 October 2026 • 2:00 PM – 4:00 PM • Registration Required • CommServ Institute of AI and Professional Studies • Limited Seats Available • View Workshop ✨ Free IELTS Mock Test — 11 October 2026 • 2:00 PM – 4:00 PM • 2:00 PM – 4:00 PM • Registration Required • CommServ Institute of AI and Professional Studies • Limited Seats Available • View Workshop
Professional Course

Call Center Representative

Develop professional call center skills in customer support, communication, tele-sales and business process operations. Learn practical call handling, customer service, complaint management, CRM documentation and BPO workplace skills through career-focused training.

Duration

3 Months

Contact Hours

300 Hours

20% Theory · 80% Lab

Level

Beginner

Mode

Hybrid (Online + Onsite)

Certificate

Included

Apply Now → View Course Details
Call Center Representative course in Lahore
About This Course

Call Center Representative

The Call Center Representative course at CommServ Institute of AI and Professional Studies in Lahore is a practical, career-focused program designed to prepare learners for entry-level Call Center and BPO roles. The course develops professional communication, customer service, call handling and workplace skills needed to interact confidently with customers in a professional business environment. Students learn inbound and outbound call techniques, tele-sales fundamentals, complaint handling, CRM and call documentation, and professional BPO workplace practices. The program is designed for learners seeking practical training for customer support and Call Center career opportunities.

Learning Outcomes

What You Will Learn

01 By completing this course, students will be able to communicate professionally with customers, handle inbound and outbound calls, apply customer service techniques, manage complaints, document customer information using CRM processes, and work confidently in a Call Center or BPO environment.
Course Curriculum

Call Center Representative Curriculum

01 Professional Communication
02 Customer Service
03 Call Handling Techniques
04 Inbound and Outbound Calls
05 Tele-Sales Fundamentals
06 Complaint Handling
07 CRM and Call Documentation
08 BPO Workplace Skills
Career Opportunities

Career Opportunities in Call Center Representative

Call Center Representative
Customer Support Executive
Tele-Sales Executive
BPO Customer Service Representative
These skills can help prepare learners for entry-level customer support, Call Center, tele-sales and BPO roles.

Prerequisites

Basic English communication and computer knowledge.

Start Your Journey

Ready to Study Call Center Representative in Lahore?

Apply to CommServ Institute of AI and Professional Studies in Lahore and build practical, career-focused skills.

Apply Now →

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